Comprehensive Security AND Concierge Services
At Northern Shield, we pride ourselves on delivering seamless, integrated solutions that prioritize communication with residents, board members, and property management. Our foundation is built on a comprehensive approach to security and concierge services, including the following:
01
Security Services
- Detailed Daily Security Reports (DSR) provided to property management for transparency and accountability.
- Monitoring and maintenance of security cameras and video equipment.
- Facilitating entry for authorized visitors.
- Enforcing parking regulations and addressing resident and visitor inquiries.
Security Patrols
Proactive patrols ensure no entry points are compromised while maintaining the operational integrity of the building. Conducting hourly inspections during evening and night shifts, these inspections include:
- Securing entry points and clearing the perimeter.
- Monitoring mechanical/electrical rooms for abnormalities.
- Inspecting parking areas for compliance and safety hazards.
- Surveying stairwells, hallways, common areas, and facilities for signs of damage, disrepair, or infractions.
Daily Security Reports
DSRs enhance communication and compliance, ensuring all incidents, traffic issues, mechanical concerns, and resident matters are thoroughly documented for timely response and resolution.
02
Safety and Emergency Response
Northern Shield ensures swift, professional responses to emergencies, protecting residents and property with well-trained personnel and detailed procedures.
Fire Alarms
- Informing residents via public announcements.
- Coordinating with monitoring companies and fire services.
- Clearing fire routes and resetting panels once resolved.
Suite and Mechanical Alarms
- Investigating alarms and escalating only when necessary.
- Differentiating between minor issues (e.g., small leaks) and major concerns requiring immediate property management involvement.
Medical Emergencies
- Coordinating emergency response services.
- Assisting emergency personnel to ensure swift resolution.
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Concierge Services
Northern Shield views concierge services as an essential complement to security, fostering an environment of comfort and care. By thoroughly understanding resident needs, we create customized concierge plans for every property.
Customer Service Highlights
- Administering visitor parking passes and package management.
- Booking and coordinating common areas, shared facilities, and moving elevators.
- Facilitating access for tradespeople, real estate agents, and visitors.
- Welcoming guests with professionalism and anticipating residents’ needs.
Concierge Service Highlights
- Ensuring timely delivery management.
- Assisting with duties that enhance the resident experience.
- Providing tailored support for the elderly and disabled.
At Northern Shield, we combine exceptional security practices with premium concierge services to ensure a safe, comfortable, and harmonious living environment for your community.
Safety & Emergency Response Solutions
At Northern Shield, we recognize that the quality of our services reflects directly on how we manage our workforce and foster a safe, welcoming environment. By adhering to corporate rules and regulations and promoting accountability, we enhance community living and create secure spaces for all residents.
Proactive Management
To ensure safety and operational excellence, a dedicated senior supervisor will be assigned to your building. This supervisor will:
- Regularly address site-specific needs and develop a deep understanding of your property’s operational systems.
- Be available 24/7 to handle emergencies promptly and effectively.
- Identify and improve existing procedures while maintaining functional systems.
Tailored Emergency Solutions
Our team collaborates closely with property management to deliver customized safety and emergency response services. This includes:
- Conducting a detailed questionnaire to identify your property’s specific needs.
- Preparing a comprehensive report for the Board of Directors with actionable insights and recommendations.
- Developing a complete manual for safety and emergency protocols, which is reviewed regularly for compliance and effectiveness.
Collaborative Communication
Open communication is key to our success. We offer:
- Participation in Board or Committee meetings to address safety concerns or provide updates.
- Weekly on-site meetings to resolve outstanding issues and ensure continuous improvement.
- Effective mentorship and guidance for security personnel to enhance confidence and response readiness during emergencies.
At Northern Shield, we combine hands-on management with tailored emergency protocols to ensure that every aspect of your property’s safety and security is handled with the highest level of professionalism.
Site Specific Services
Effective communication between security staff and property management is essential. We ensure clear, consistent, and reliable communication to keep all parties informed and aligned.
Proactive Management
Effective communication between security staff and property management is essential. We ensure clear, consistent, and reliable communication to keep all parties informed and aligned.
Building Access
- Conducting a full audit of FOBs, access points, and facilities to monitor and secure entry.
- Maintaining detailed records of authorized personnel to safeguard residents’ security.
- Facilitating smooth communication between trades people, real estate agents, visitors, and residents in shared spaces for seamless transitions.
Patrols
- Staggering and coordinating patrols to maintain a secure and welcoming environment.
- Logging patrols in a searchable format to document actions and trigger timely responses to ongoing issues.
Monitoring
- Observing visitors and residents in common areas to ensure adherence to the building’s rules and by-laws.
- Conducting full assessments of existing systems and providing actionable suggestions to the Board for creating a safe and harmonious environment.
Emergency Response
Emergency preparedness is the cornerstone of our security training. Our personnel are rigorously trained in:
- Fire emergency response, including panel indicators, enunciators, and sprinkler system operations.
- Monitoring company protocols and maintenance responsibilities to handle emergencies effectively.
- Collaborating with building operations managers to incorporate site specific emergency systems into our procedures.
Northern Shield is dedicated to tailoring our services to meet the unique demands of your building, ensuring safety, compliance, and a secure living environment for all residents.